Frequently Asked Questions
CANCELLATION AND REFUND POLICY
I gladly accept cancellations. Please contact me within 24h of your purchase for your order to be cancelled and refunded. After this time your order cannot be changed, as it's already prepared for shipping.
- RETURNS AND EXCHANGES
At this moment all sales are final and returns or exchanges are not accepted. Please make sure you carefully check all details, product description and photos, and read shop policies before payment.
Please contact me if there is a damage or problem with your jewellery, I will be happy to help.
- PROCESSING TIME
The time I need to prepare an order for dispatch varies. I aim to ship within 3-5 working days. I will contact you with the update in case of the delay caused by unforseen circumstances.
- INTERNATIONAL SHIPPING
All orders shipped internationally are shipped Tracked & Signed For. They are shipped with the Royal Mail and passed over to the mail services in your country. You will receive an email with the tracking info shortly after your order has been dispatched.
- DOMESTIC SHIPPING
All orders shipped within the United Kingdom are shipped by Royal Mail, First Class Signed For.
- CUSTOM AND IMPORT TAXES
CARING FOR JEWELLERY
Detailed care instructions will be added to your order.
Please note that all handmade jewellery pieces are delicate and should be handled with care. Remember to avoid contact with water and remove your pieces when swimming, washing hands/dishes, being sport active or taking a shower. Store the jewellery in the dry containers/boxes or bags. For cleaning use proper polishing cloth or special cleaning and polishing solutions.
- SILVER JEWELLERY:
- Clean pieces without stones and patina (dark blackening) using polishing cloth or silver jewellery cleaning solution.
- Pieces with stones and patina are more fragile and can be damaged (removed) by solutions, clean those gently using warm soapy water and polishing cloth and pat dry immediately.
Please note that tarnishing is a natural process. It is perfectly normal for sterling silver to darken and tarnish, and this process can happen faster when metal is in contact with moisture, perfumes, body lotions or humidity. Please make sure your silver jewellery is kept away from moisture and water, and cleaned properly when tarnished.
The materials I use for each jewellery piece are always detailed in the item's listing. I use only natural gemstones and primarily sterling and fine silver metal. The materials are always sourced by me, and I carefully choose my suppliers. I make sure they all comply with fair trade and provide safe work environment.
RESERVING ITEMS FROM NEW COLLECTION
I'm afraid I'm not able to offer preorders or reservations, unless the item is made to order.